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Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards

- A How-To-Do-It Manual

Bog
  • Format
  • Bog, paperback
  • Engelsk
  • 464 sider

Beskrivelse

Evaluation tools are an essential part of improving service and proving the library's value. This easy-to-understand how-to outlines the use of five of the most important and popular methods of evaluation: * Needs assessments * Performance improvements * Benchmarking * Library standards * Outcome measures Each chapter includes step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing findings, and sharing results. The five different methods are illustrated with real-world examples, showing what libraries evaluated and how findings helped change their organization. Invaluable managerial tools including checklists, forms, worksheets, and more -- all reproducible from the CD-ROM -- help you implement the methods easily and affectively. Managers in all types of libraries will find this an informative and practical resource for improving their organization.

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Detaljer
  • SprogEngelsk
  • Sidetal464
  • Udgivelsesdato01-09-2007
  • ISBN139781555706043
  • Forlag Neal-Schuman Publishers
  • Nummer i serien159
  • FormatPaperback
  • Udgave0
Størrelse og vægt
  • Vægt1360 g
  • Dybde2,7 cm
  • coffee cup img
    10 cm
    book img
    21,5 cm
    27,6 cm

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