Tough Clients: How to Cultivate Profitable Relationships With Difficult Personalities

Difficult clients are a part of every business. If you want your business to flourish in this world of instant gratification and social media; you have to approach difficult clients and situations tactfully. In this book, you'll learn: How to win complex business negotiations. How to approach difficult clients and situations with confidence. How to build credibility, cultivate relationships, and make clients feel valued. The difference between BATNA, ZOPA and much more