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The practical way to improve your listening skills Whether you want to improve your personal relationships at work and home, this workbook will help you acquire new skills and master them. "The task and challenge of enhancing listening around the world is great. Fortunately Nerea San Jos Marqu s' Listening Workbook provides help for anyone who will listen, practice and apply the proven ideas on a daily basis." Dr Lyman K. Steil Chairman and CEO International Listening Leadership Institute