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The Customer Service Your Customers Expect

Bog
  • Format
  • Bog, paperback
  • Engelsk
  • 60 sider

Beskrivelse

Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.

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Detaljer
  • SprogEngelsk
  • Sidetal60
  • Udgivelsesdato09-01-2020
  • ISBN139781490798981
  • Forlag Trafford Publishing
  • FormatPaperback
Størrelse og vægt
  • Vægt89 g
  • Dybde0,3 cm
  • coffee cup img
    10 cm
    book img
    14 cm
    21,6 cm

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