The Customer Experience Quote Book

I was looking for a book of customer experience quotes and couldn't find one so figured I should probably make one so I've lovingly copied and pasted mine and my networks favourite customer experience quotes into one handy book.Some are short, others are long, some are serious, others are funny, some are obvious, others will make you think, some are profound, others are by me.Some people will say "James, you've added some of your own quotes, isn't that a little conceited?" My answer to that is..."Yes."Will this book drastically change how you approach customer experience forever? No...it's a book of quotes.