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    The Call Center Dictionary

    The Call Center Dictionary

    - The Complete Guide to Call Center and Customer Support Technology Solutions

    Af
    Bog E-bog
    • Format
    • Bog, hardback
    • Engelsk

    Beskrivelse

    Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

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    Detaljer
    • SprogEngelsk
    • Sidetal232
    • Udgivelsesdato21-08-2017
    • ISBN139781138412330
    • Forlag Crc Press
    • FormatHardback
    Størrelse og vægt
  • Vægt453 g
    • coffee cup img
    10 cm
    book img
    15,2 cm
    22,9 cm

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    Area codes Ani Call Center Management LAN MCI ACD Statistic ACD System Agent Groups Automatic Call Distributor Call Center Management Software Caller Id IVR System Long Distance Company Long Distance Carrier Preview Dialing Phone System Long Distance Service Telephone System Trunk Group Local Phone Company Voice Response Unit Predictive Dialing Voice Processing Systems Toll Free Services Voice Processing
    Machine Name: SAXO080