The Assertiveness Handbook

This book features advice and support for those who suffer from a lack of confidence in the workplace. It suggests ways of dealing confidently and assertively with people in a range of work situations. Using case studies, self-assessment material, exercises and practical tips, readers will be encouraged to develop a positive style of behaviour based on self-respect and respecting others. Following the guidance in the book will lead to increased confidence and self-esteem at work.