Technical Communications for Utilities

Creating Technical Documentation, Content, and Training Material for Service Providers

The focus of this book is how to write technical documentation and content for service providers, including:

• Public Utilities (Gas, Water/Wastewater, Electric)

• Internet Service Providers/Cable Television Service Providers (ISPs, CATV)

• Wireless Communications/Telecommunications Service Providers (Cellular Service, Landline Telecom)

Utility companies must evolve to successfully navigate their future. They must learn to overcome the ongoing challenges of this decade, where they face everything from the environmental changes leading to flooding and wildfires, to changing consumer energy choices and an aging workforce. Utilities have many customers, and those customers want service fast. With this said, utilities must make it a top priority to know and keep evaluating the quickest, safest, and most reliable ways to deliver service to customers.

With an appropriate process and the correct underlying procedures put in place, a customer can be assured of faster service delivery with more consistent and higher quality.

This book helps utility workers respond to any scenario related to technical communication, whether writing functional requirements, technical specifications, complex operating procedures, or simple user guides.