System Support Engineering

This work discusses the development of the system support engineering (SSE) generic architecture as a fundamental structure for providing a systematic modelling approach that enables industrial practitioners to design, implement and measure a support system performance. The fundamental construct of SSE generic architecture consists of three elements (product, process and people) interacting within a business environment. The system support engineering approach aims to develop a model to sustain constant high performance. The work presents the finding from the literature review, industrial visits and case studies conducted during the research. A possible answer to the research question is concluded that a generic architecture for system support engineering" is possible and the possible structure is determined. As a result of the above activities, a conclusion is reached that the architecture, which consists of 3 elements as explained about in a business environment is called multi-level 3PE model. The book has also suggested recommendations for future research(s).