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This two-volume set contains eight activities that create an engaged workplace and improve results.Gallup's State of the American Workplace showed that workplaces that are actively engaged outperform workplaces that are disengaged in every measure. Crosby's two-volume set contains eight activities that create an engaged workplace and improve results.Volume One, The Core Activities, starts with an overview and a chapter on building an engagement strategy to break long-standing dysfunction. Crosby then provides chapters on various conflict resolutions, transition meetings, and work group development.