Smart Questions

Whether you manage one person or hundreds, asking the right question at the right time is one of the most valuable skills you can have. It's what distinguishes a good manager from a great one. This definitive guide shows you how to ask for the most from your staff--and get it - Enhance "people productivity" through motivation

- Turn your question into positive action

- Ask the right question of the right person, at the right time

- Conduct a hiring interview, the Smart Questions way

- Reduce mistakes and overcome objections

- Solve problems and gain control over volatile situations "Dorothy Leads has contributed enormously to the practice of good management. This is a book you should read."--Nancy Austin, coauthor of A Passion for Excellence