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Service Operations Dynamics

- Managing in an Age of Digitization, Disruption and Discontent

  • Format
  • Bog, hardback
  • Engelsk

Beskrivelse

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

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Detaljer
  • SprogEngelsk
  • Sidetal153
  • Udgivelsesdato07-05-2018
  • ISBN139783319720166
  • Forlag Birkhauser Verlag Ag
  • FormatHardback
Størrelse og vægt
coffee cup img
10 cm
book img
14,8 cm
21 cm

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