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Service Excellence @ Novell

- Taking Customer Service from Cost to Profit

Bog
  • Format
  • Bog, paperback
  • Engelsk
  • 111 sider

Beskrivelse

Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t

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Detaljer
  • SprogEngelsk
  • Sidetal111
  • Udgivelsesdato01-06-2006
  • ISBN139789077256114
  • Forlag Nova Vista Publishing
  • FormatPaperback
  • Udgave0
Størrelse og vægt
  • Vægt272 g
  • Dybde1 cm
  • coffee cup img
    10 cm
    book img
    16,1 cm
    22,8 cm

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