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Raving Fans!

- Raving Fans!

Bog
  • Format
  • Bog, paperback
  • Engelsk
  • 160 sider

Beskrivelse

With a new foreword by Ken Blanchard

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.

Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.

Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.

Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

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Detaljer
  • SprogEngelsk
  • Sidetal160
  • Udgivelsesdato15-06-1998
  • ISBN139780006530695
  • Forlag Harpercollins
  • FormatPaperback
  • UdgaveNew edition
Størrelse og vægt
  • Vægt90 g
  • Dybde0,9 cm
  • coffee cup img
    10 cm
    book img
    12,9 cm
    19,8 cm

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