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Beskrivelse
This research shows the history, evolution and development of quality in organizations with the purpose of analyzing an overview of the integral standardization process that companies seek, but at the same time must investigate to impact their processes. Methodologies give us a series of steps and processes to impact procedures and support the results with tools that manage to adapt and develop strategic models to manage quality. Also, identify that quality does not cost, what costs is the non-quality, observe research over time and inform the agencies that manage this activity to support decisions with solid information bases.
