Power Listening (Summary)

Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help readers become active listeners, able to shape and focus any conversation.

What You'll LearnIn this summary of Power Listening, you will learn:

The six common archetypes of bad listeners and their communication habits.How to keep quiet and allow others to lead a conversation.The five questions that form the framework of effective, powerful listening.The best methods for turning listening into four problem-solving techniques.