Organizational Change Within the Social Security Administration

The purpose of this study was to assess the impact of the National Partnership for Reinvention (NPR) policy within the Southern Region of the Social Security Administration (SSA). The NPR policy was a part of the Clinton Administration's objective of "reinventing government" by creating a government that "works better and costs less." By using the case study approach, the author examined the implementation of NPR within the Southern Region of the SSA to determine if NPR created organizational change. This dissertation brings attention and understanding to the important relationship between public policy implementation, leadership styles, organizational culture and the mechanisms of change within public institutions.