Mouth Trap

If you've ever had a conversation that you wished you'd handled differently, this book is for you!We all know the feeling of cringing and thinking 'Me and my big mouth.' Or feeling exhausted and frustrated after a long, pointless argument-the same one you've had over and over. Communication can be tricky, especially with difficult people-but this book provides a better way to handle conversational challenges both tactfully and effectively. The Mouth Trap will show you how to deliver a message and achieve the outcome you desire every time you speak. Learn to:* Develop the confidence to repair mistakes, apologize, and create peace* Become adept at responding right the first time* Navigate smoothly around difficult people at work, and moreFrom a nationwide speaker whose clients have ranged from the US Navy to the International House of Pancakes, The Mouth Trap is filled with entertaining, real-life examples of conflicts and awkward conversations-and smart ways to smooth them over.