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    Measuring Business Excellence

    Measuring Business Excellence

    Af
    Bog E-bog
    • Format
    • Bog, hardback
    • Engelsk

    Beskrivelse

    Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.

    This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.

    Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

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    Detaljer
    • SprogEngelsk
    • Sidetal256
    • Udgivelsesdato20-12-2001
    • ISBN139780415258227
    • Forlag Routledge
    • FormatHardback
    Størrelse og vægt
  • Vægt566 g
    • coffee cup img
    10 cm
    book img
    15,6 cm
    23,4 cm

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    Total Quality Management Evaluation Industrial management Industrial productivity Latent variables Satisfaction internal Customer Be EFQM model External Bei TQM Cycle Principle EFQM Excellence Model Business process Continuous Improvement Deming Assessor Group Business Scorecard C4 C5 C6 C7 C8 Deming Prize Deming Application Prize Latent Variable Structural Model Kanji's Business manifest variables MBNQA Model Key Organizational Areas Kanji’s Business Excellence KBEM TQM Principle TQM Process Manifest Indicator Variables MBNQA Criterion Outer Coefficients PLS Method TQM Factor
    Machine Name: SAXO080