Manners That Sell

How can you guarantee a well-run meeting? What are the biggest e-mail mistakes? How casual is "business casual"? When it comes to cellular phones, what is the difference between good business and bad manners?

Questions like these persist because manners still matter. While technology is rapidly changing the way people conduct business, success in today's competitive business environment comes from attention to detail. Proper manners, etiquette, and interpersonal skills are as crucial to success as are innovative products and services. From making a winning first impression to the handshake that closes a deal, every aspect of working in the business world requires a deep knowledge of how to best and most appropriately deal with customers, coworkers, and clients.

In this comprehensive guide to mastering everything from professional relationships and correspondence to business attire and luncheons, Lydia Ramsey, an authority on business protocol and propriety, provides hundreds of invaluable suggestions to master good manners in any business setting. Filled with updated, new information and covering topics such as business handshakes, meeting courtesy, electronic etiquette, gift giving in the office, and international business, the author offers hundreds of useful, practical suggestions for the veteran business professional and novice alike.

ABOUT THE AUTHOR

Lydia Ramsey is a business etiquette expert and author who has reached thousands of people through her seminars and news columns. Her clientele includes national colleges and universities, large and small businesses, financial advisors, attorneys, bankers, and healthcare professionals. A dynamic speaker and trainer, Ramsey has appeared as a frequent guest on radio and television programs across the country and has been quoted and featured in such publications as The Wall Street Journal, Investor's Business Daily, Woman's Day, and NPR. Ramsey lives in Savannah, Georgia.