Let's Talk About It: Turning Confrontation into Collaboration at Work

From the bestselling author of Carrots and Sticks Don't Work-proven communication techniques for turning workplace confrontations into respectful, successful collaborationsIn the workplace, the most common approach to what we believe will be a difficult or emotionally charged conversation can be summed up in one word: avoidance. Most of us will do anything to skirt conflict, but not only does that fail to resolve important issues, it typically harms our relationships and undermines productivity. In Let s Talk About It, bestselling author and top consultant Dr. Paul Marciano presents a powerful collection of proven communication and relationship strategies that will transform your difficult conversations into healthy conversations. You ll learn how to:Identify and shed the cognitive biases that hinder you from viewing situations from other people s perspectivesRecognize and address your own emotional triggersUse verbal and nonverbal communication to reduce conflict and foster collaborationDeal effectively with different personality typesNavigate the course of a critical conversation from beginning to endBuild, restore, and maintain healthy relationshipsFilled with ready-to-use sample scripts, real-world scenarios of common workplace disagreements, and proven psychological methods for diffusing conflicts effectively, Let s Talk About It delivers everything you need to deal with the most challenging people and situations confidently, competently, and collaboratively.