How To Give A Sh*t: A Guide to Service Excellence

Do you want to stand out from your competitors? Are you aware that providing excellent service gives you a competitive advantage?

This book explains how you can enhance your service to your customers and, by doing so, positively impact your bottom line. I include practical advice and tips on how your staff will care about your clientele. There are also insights on handling demanding customers and turning any negative service experience into a positive one.