HOW TO DISCOVER CUSTOMER VALUE

Introducing the Value Discovery Canvas tool Is there a structured process to develop customer insights that can be shared and brainstormed across teams? If you know what the customer really wants, you can grow your business, develop competitive advantage, create superior customer value and avoid wasteful expenditure. This book provides a useful framework called the Customer-Action-Cycle, introduces the Value Discovery Canvas tool, and lays down the Value Discovery Process. Written in a simple, easy-to-understand language, the book addresses two basic questions: Where does customer value reside and how does one find it? In an age where customers are increasingly distracted, this book helps entrepreneurs simplify their message to the customer Provides a framework to retain present customers and create future ones An essential book for start-ups, marketers and entrepreneurs The author uses his entrepreneurial experience of 30 years to provide an important insight into customer behaviour and creation