How to Disagree Without Being Disagreeable

As bestselling author Suzette Haden Elgin proves, you don't have tolive your life on red alert. With her Gentle Art of VerbalSelf-Defense techniques, you'll be able to respond clearly tohostile comments from others--or deliver necessary negativemessages of your own--without sacrificing your dignity orprinciples. You'll learn to:

* Keep domestic disagreements from escalating

* Deliver criticism to coworkers, employers, or employees

* Handle aggressive, negative comments about race, politics, orreligion

* Provide discipline without increasing hostility

* Use language that reduces tension and creates rapport in everysituation