Over 10 mio. titler Fri fragt ved køb over 499,- Hurtig levering Forlænget returret til 31/01/25

Focusing on Your Customer

  • Format
  • Bog, paperback
  • Engelsk
  • 96 sider

Beskrivelse

Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess the lifetime value of a customer, and why it makes sense to build loyalty among your target customers. You'll also learn to: - Understand the service-profit chain - Leverage the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability - Build and refine a process for delivering extraordinary value to your customers

Læs hele beskrivelsen
Detaljer
Størrelse og vægt
  • Vægt120 g
  • coffee cup img
    10 cm
    book img
    12,7 cm
    17,8 cm

    Findes i disse kategorier...

    Machine Name: SAXO081