Employee Supervision and Service Delivery in Local Governments

The study is about the relationship between employee supervision and service delivery in local governments in Uganda with reference to Bushenyi District local Government. Service delivery refers to a relationship between policy makers, service providers, and consumers of those services, and encompasses both services and their supporting systems. Service delivery is a mechanism used by an organization to meet the needs and aspirations of the people it is meant to serve. Political and Technical Assessments of the effectiveness of public organizations such as Local Governments (LGs) occur continuously in most Countries. These review how effectively local governments meet the service delivery standards of the country. Confidence in local governments derives from demonstrated capability to deliver services in a way that meets national and public needs. These should address the needs of the community by providing quality services. The ability of a local government to meet national service delivery needs is a source of credibility on their part. Conversely, local governments face a critical test when they fail to meet peoples¿ expectations.