DEVELOPMENT OF A FRAMEWORK FOR MANAGING THE HOME HEALTHCARE

Home Healthcare fills the healthcare delivery void in any country. Home Healthcare is a preferred mode of care for the elderly population, patients suffering from chronic diseases, lifestyle disorders, and terminal illnesses. However, it is a new concept in India. This study identifies the key factors promoting home healthcare growth in India from users' and providers' perspectives. In this study, a conceptualized model is tested depicting the impact of variables such as perceived value, service quality, caregiver burden, satisfaction on patronage intention. This study also develops a risk matrix for critical hazards perceived by home health nurses of India. The critical criteria (derived by using the DEMATEL approach) and their weights (using AHP) are calculated, which will help healthcare consumers select healthcare providers amongst home health providers, hospitalization, and Neighbourhood Medical practitioners. This study also proposes a customized balanced scorecard for the Indian Home Health agencies. Moreover, the possibility of home healthcare and telemedicine in delivering home healthcare is also assessed and proposed with a model's help. The bibliometric analysis is done for home healthcare and the Internet of Health Things to identify the publication trends and future research scope.

This book is based on a study that is expected to guide the home health administrators in achieving their organization's goals and meeting customer expectations. Moreover, this study also proposes integrating telemedicine and home health to render care in times of pandemic. Lastly, home healthcare is a preferred mode of care delivery for elderly patients suffering from chronic diseases; in the future, the pros and cons associated with the integration of home healthcare and various national health programs can be evaluated.