Delivering Self-Service Business Intelligence

This book is part of the complete Series of Delivering Self-Service Business Intelligence. The Series takes a postmortem firsthand look at the lessons learned from the failure of a small business through the lens of Business Intelligence (BI) Professional. The Series applies PMP and Lean Six Sigma methodologies, along with extensive experience, to the implementation of a sustainable Self-Service BI solution. The series provides templates and best practice techniques for implementing a sustainable BI solution for any size of business.This is Volume 3 of the Series "Delivering Self-Service Business Intelligence". In this Volume we capture the Voice of the Customer (VOC) and begin to translate their problems into Critical Customer Requirements (CCRs). We expand on common recurring challenges with implementing sustainable Business Intelligence in today's marketplace and the importance of KPIs and Operational Definitions. We outline the Functional Requirements Document (FRD) used to consolidate and document the CCRs, KPIs and Operational Definitions. We provide a Functional Requirements Document (FRD) template which is the deliverable for this Volume.