Dealing with Difficult People at Work & at Home

"WHOSE FAULT IS IT WHEN YOU ARE SURROUNDED BY A-HOLES?"

LEARN HOW TO HANDLE THEM, BY FOLLOWING THESE EASY DIRECTIONS

whether at work or in your personal life, conflicts are verywhere

Conflict could arise from all manner of things, and the biggest challenge that most people face is dealing with the conflicts and petty fights constructively. Conflict brings out negative feelings and yet it's necessary to build intimacy in relationships. How then do you transform such a negative thing into a positive one?

Your feelings and attitude towards conflict are important, as well as how you speak your truth to a "difficult" person while still remaining fair.

It is therefore important to learn assertiveness and how to fight fair to avoid damaging the relationship. It is important to establish firm boundaries

You will learn the following:



WHAT ARE BOUNDARIES?

SETTING BOUNDARIES

SELF-RESPECT

RESPECT ANOTHER PERSON'S BODY AS WELL AS YOUR OWN.

DON'T TAKE WITHOUT ASKING

PROTECT YOUR MOST PRECIOUS RESOURCE: YOU

DON'T LOSE YOURSELF IN A RELATIONSHIP

IMPLEMENTING BOUNDARIES

EMOTIONAL LIMITATIONS SHIELD YOUR FEELINGS FROM OTHER PEOPLE.

TO SET A LIMIT WITH AN UPSET PERSON

SPEAKING YOUR TRUTH IN DIFFICULT SITUATIONS

CONFRONTATION

DO A SELF-CHECK

CHOOSE YOUR BATTLES

TAKE A PAUSE

CLEARLY STATE THE ISSUES THAT UPSET YOU

STICK TO THE FACTS

MINIMIZE YOUR INTERACTIONS

SEEK MEDIATION

CHANGE YOUR MINDSET

DON'T BE EASILY OFFENDED

EXAMINE YOUR OWN BEHAVIOR

BE AWARE OF HOW YOU PERCEIVE OTHERS

WHEN YOU ARE THE DIFFICULT PERSON

YOUR SELF-WORTH IS LOW

PEOPLE LEAVE YOU OUT

IF YOU ARE ALWAYS COMPLAINING

YOU KEEP BLOWING UP

YOU FEEL LIKE EVERYONE IS AGAINST YOU

YOUR PERFORMANCE REVIEWS REVEAL THAT YOU ARE DIFFICULT

RESOLVING CONFLICT THAT YOU CAUSED

CONFIRM WHAT YOU REALLY WANT

UNDERSTAND WHAT ACTUALLY HAPPENED

HANDLE YOUR FEELINGS FIRST

GET INTO THE OTHER PERSON'S SHOES

MAKE A LIST OF REASONS WHY YOU NEED TO MAKE AMENDS

MAKE AMENDS WHEN YOUR HEART IS CLEAR

DECIDE HOW YOU'LL MAKE UP FOR THE WRONG THAT YOU DID

DETERMINE WHAT YOU'LL SAY

APOLOGIZE IN PERSON

PRIORITIZE THE APOLOGY

MAKE IT QUICK AND SIMPLE

ALLOW THE OTHER PERSON TO VENT

PROVIDE RESTITUTION

AVOID FUTURE MISTAKES

WHAT YOU CAN CONTROL IN CONFLICT

RESOLVING CONFLICT AT THE WORKPLACE

WHEN TWO PEOPLE COME TO YOU FOR HELP

MEDIATION.

FIGHTING FAIR IN YOUR RELATIONSHIPS

TEACHING CHILDREN CONFLICT RESOLUTION

TEACHING STYLES

MAKING GOOD BEHAVIOUR STICK

WHEN TO GET HELP

WHY PEOPLE MISUSE YOU

YOU FEEL GUILTY ABOUT DISPUTES

YOU ARE A PEOPLE PLEASER

LEARNING TO BE ASSERTIVE

GUIDELINES FOR BEING ASSERTIVE

HOW TO LET A DIFFICULT PERSON KNOW THAT THEIR BEHAVIOUR IS WRONG IF THEY DON'T BELIEVE IT

GET YOUR TEAM TO FOLLOW YOUR LEAD

HOW TO GAIN RESPECT FROM DIFFICULT PEOPLE



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