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Customer Service Your Customers Expect

- Stories About Customer Service

  • Format
  • E-bog, ePub
  • Engelsk
  • 60 sider
E-bogen er DRM-beskyttet og kræver et særligt læseprogram

Beskrivelse

Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.

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Detaljer
  • SprogEngelsk
  • Sidetal60
  • Udgivelsesdato09-01-2020
  • ISBN139781490799032
  • Forlag Trafford Publishing
  • FormatePub

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