Crisis Management

How can you identify potential crisis vulnerabilities? How did the COVID-19 pandemic create crises in organizations? What is the most effective way to handle a crisis? How can you prevent or mitigate crises in the future? You will find the answers to these questions and more in this updated edition of Crisis Management: Leading in the New Strategy Landscape. To help you develop the skills and knowledge you will need to handle organizational crises effectively and strategically in your future management role, the authors, all experts in crisis management, guide you through a four-stage crisis management framework:1. Landscape Survey: identifying potential crisis vulnerabilities2. Strategic Planning: organizing the crisis management team and writing the plan3. Crisis Management: addressing the crisis when it occurs 4. Organizational Learning: applying lessons from crises so that they will be prevented or mitigated in the future. In addition, you'll get a timely look at the latest on how crisis management plans and teams will look in the future, and you will explore a wide range of cases that demonstrate real-world crisis events and how they were managed. Discussion questions and references with each case, end-of-chapter class exercises, and an outline of the key components of a crisis management plan are included to help you master key concepts and skills. This book is ideal for students in crisis or strategic management courses and for managers interested in learning more about crisis planning and preparation.