Corporate Knowledge Discovery and Organizational Learning

This book investigates organizational learning from a variety ofinformation processing perspectives. Continuous change and complexity inregulatory, social and economic environments are increasingly forcingorganizations and their employees to acquire the necessary job-specificknowledge at the right time and in the right format. Though many regulatorydocuments are now available in digital form, their complexity and diversitymake identifying the relevant elements for a particular context a challenging task. In such scenarios, business processes tend to be important sources ofknowledge, containing rich but in many cases embedded, hidden knowledge. This book discusses the possible connection between businessprocess models and corporate knowledge assets; knowledge extraction approachesbased on organizational processes; developing and maintaining corporateknowledge bases; and semantic business process management and its relation toorganizational learning approaches. Theindividual chapters reveal the differentelements of a knowledge management solution designed to extract, organize andpreserve the knowledge embedded in business processes so as to: enrichorganizational knowledge bases in a systematic and controlled way, supportemployees in acquiring job role-specific knowledge, promote organizationallearning, and steer human capital investment. All of these topics are analyzedon the basis of real-world cases from the domains of insurance, food safety,innovation, and funding.