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Call Center Savvy

- How to Position Your Call Center for the Business Challenges of the 21st Century

Keith Dawson

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Engelsk

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Beskrivelse

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f

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Detaljer

SprogEngelsk
Sidetal208
Udgivelsesdato06-01-1999
ISBN139781482294576
Forlag Crc Press
FormatPDF

Call Center Savvy

- How to Position Your Call Center for the Business Challenges of the 21st Century

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