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Air Rage

- The Underestimated Safety Risk

  • Format
  • Bog, hardback
  • Engelsk

Beskrivelse

This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.

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Detaljer
  • SprogEngelsk
  • Sidetal328
  • Udgivelsesdato28-05-2001
  • ISBN139780754613251
  • Forlag Routledge
  • FormatHardback
Størrelse og vægt
  • Vægt770 g
  • coffee cup img
    10 cm
    book img
    15,6 cm
    23,4 cm

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