AI/ML in banks

As the use of artificial intelligence in Austrian retail banks continues to grow, the question of how this technology can be used is becoming increasingly important. It is undeniable that more and more AI applications are being used in the industry to increase the efficiency and productivity of banks. Therefore, it is essential to understand the concept and how these applications work. In particular, reference is made to how AI applications are designed and how they are used in practice. A wide range of application areas of AI in retail banks will be discussed, such as customer analysis, fraud detection and business process improvement. The aim is to provide a comprehensive overview of the use of AI in retail banks. By taking a critical look at the opportunities and challenges arising from the use of AI applications, the aim is to identify potential risks and highlight solutions.