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Ever think about why some people have a natural tendency to create a professional atmosphere in which they are able to deliver outcomes alongside create a level of loyalty that others aspire to? If the answer is yes, perhaps the only ingredient that is missing within the obscurity of information you are exposed to on a daily basis, is this well constructed paperback book that you will find simple and engaging to read with actual workshops that you can practice in a group or on your own during your travel to and from a client site. If you dare, go on and try the audio book, whilst we recommend the paperback with exercises or the e-book as a start for less than the price of a three course meal with your GOLD category clients at your favorite Italian restaurant.