Quality Of Work Life Of Employees In Banking Sector

Banking is the most important service industry of the country, contributing substantially to its Gross Domestic Product. Roughly the contribution of banking sector to GDP is about 7.7% also it has generated employment in the economy for about 1.5 million people. Therefore, work force of the Banks at all levels of hierarchy becomes very significant since they are the main drivers of this industry. The type and Quality of Human Resources will significantly impact the productivity. The policies of the government towards Banking can also affect Quality of work life of its employees. In the age of technology and digitalization, the customers are called upon to use products and services of the Banks with the help of mobile phones, computers or other electronic devices. The products have increased, services have become more complex and it has added to the stress of human Resources. The pressure of meeting the targets or goals is ever increasing.