Caring Customer Service Student Manual

As a customer, we've experienced both helpful and heartless customer service. Customers complain when they feel unheard or there is a lack of empathy from a representative. Guess whose voice is loudest; happy or dissatisfied customers? What if you could provide exceptional service to even the most challenging customers? Reduce customer complaints by using our caring customer service model to truly listen to and understand your customers from the beginning. Improve the professionalism of your team and increase client retention. Practice using a process that ensures customer satisfaction. Obtain the required information to quickly resolve issues and retain valuable customers. Join your peers and enjoy lunch while learning and practicing new skills. Lunch Bag Learning(TM) lessons provide fundamental business skills training designed with team building in mind delivered by a trainer at your company. Trainer Guide sold separately.